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Messenger Glossar

Find useful insights to every-day terms used within our application or at your office water cooler.

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A B C D E F G H I K L M N O P Q R S T U W Y

Occupancy Rate

Occupancy Rate is a metric used in the hospitality industry to measure the utilization of a hotel's rooms.

Omnichannel Inbox

A central location where businesses can manage all customer interactions from various channels, such as email, webchat, WhatsApp, SMS, etc.

Online Travel Agency (OTA)

OTA refers to a website or platform that allows customers to book travel services, such as flights, hotels, and rental cars. These platforms typically aggregate offerings from multiple suppliers and provide customers with a one-stop-shop for their travel needs.
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